FAQ - Frequently Asked Questions
What form of payments are accepted?We accept Visa, Mastercard, and American Express credit or debit cards. If you must pay with Paypal, please contact us to make special arrangements for that, as we are not currently offering Paypal as an option in the natural checkout cart.
Do you accept international orders?Yes, we accept international orders. Our software excludes a very small number of countries that we have had delivery problems with. More than likely your country will be available to ship to, so go ahead and place an order and let us know if you have any problems.
Will international orders including tracking?If you choose "Priority Mail International" at checkout, yes it will have tracking. If you select "Standard Shipping", it may, but it is defintiely not guaranteed. Some countries have minimal tracking, others have none at all. Also, the size and weight of the order has some effect on this as well. If in doubt, please feel free to contact us.
Will international buyers need to pay customs duties?You may, depending on your country's limits, and the product value that is on the customs form. Most of our customers DO NOT experience customs charges for this reason, however if you do, this of course is your responsibility to pay. If you have any questions or concerns about this, please feel free to contact us. If the package is returned to us because of unpaid customs duties, the original shipping amount that you paid will not be refunded under any circumstances. To be completely clear, these fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Do I have to pay sales tax?7.50% Sales tax is added only to orders within Florida. All other states/countries will not be charged sales tax, although some countries collect import taxes when passing through customs.
Can I return items from my order?If we made any mistake in your order, we will gladly correct the error. As all clothing items are custom made for you, some cannot be returned. However, some may be exchanged when necessary with a restocking fee. Please review our Return and Exchange Policy for full details.
The most common reason for exchange requests are sizing issues. We do have a sizing chart available with measurements that you can use to compare to clothing that you know fits you well. Each design offered on our site is available in over 1600 combinations of style, fabric color, print color, print location, and size. That makes about a quarter of a million options that you have when you come to our site. The only way we can offer this of course is to print your clothing choices after you order, and exchanges are nearly worthless to us, as the likelihood of any one item being ordered in the exact same configuration is quite small. Please help us continue to offer you this vast number of choices by taking the time to use the sizing charts provided.
Can I exchange an item from my order?The most common reason for exchange requests are sizing issues. We do have a sizing chart available with measurements that you can use to compare to clothing that you know fits you well. If you are in need of an exchange please see our Return and Exchange Policy.
Can I place an order over the phone/mail?Sorry, orders can only be placed online. Rest assured, our online checkout process is secure and no credit card information is stored.
Why was my card declined?
Your card could be declined for several reasons. Make sure the card number, expiration date, and security code are entered correctly. Also be sure the card you're using is one we accept.
Visa, Mastercard, Discover, and American Express
We Do Not Accept:
Switch, Electron, Maestro (and some other international debit cards), Credit Card Gift Cards
Also check to see if there are sufficient funds available on the card and that the billing address matches the card being used. If you continue to have problems using your card and have a PayPal account, try placing an order using PayPal instead.
When will my stuff ship?Unless we have a temporary notice at the top of the cart page, we normally ship orders within 5-7 business days of your order. We are located in Palm Bay, Florida and actual shipping time will depend on your location and shipping method.
What are the shipping charges?We use USPS to ship most orders. Our site will calculate the total the weight of your order and USPS will determine the actual shipping cost to your delivery address. In some cases (usually very heavy orders, but only for domestic orders), we may use FedEx or UPS at our discretion. If your address at checkout cannot be used for FedEx or UPS, please feel free to make a note at checkout to this effect.
How do I track my stuff?Depending on how your item is shipped, tracking may or may not be included. If you would like to see tracking and/or delivery confirmation information for your order, click here.
What material are your decals made from?Our vinyl is high-gloss (with the exception of metallic silver and metallic gold) premium grade vinyl. It is rated for seven years of outdoor use, with much more indoors!
What color backgrounds are your decals?The vinyl decals we sell do not have any "background" color/texture. Everything that is not part of the design is peeled out so that only the design portion remains.
How do I apply/remove decals?Carefully read our application and removal instructions here.
Do you have sizing charts for your clothing?Yes, each clothing item has a sizing chart in the product description.
Do your clothes shrink considerably when washed?Most items we sell are pre-shrunk, however Canvas brand shirts (the softer, fashion tee option available for mens shirts) may shrink some. You can find more information about Canvas brand shirts here. Please keep in mind we also have Gildan brand shirts available for men, which is a pre-shrunk option.
What do I do if I need a different size/color item than is offered on your site?Most of our clothing and decals are available in several sizes and colors. For your convenience, you can often customize your item by changing the size and/or color before you purchase it. For colors or sizes that you do not see here, contact us for a price quote.
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