Effective September 1, 2010
Return and Exchange Policy:
If we have made a mistake fulfilling your order
Please contact us via email to notify us in the unlikely event that we have made a mistake filling your order. Rest assured, we will take necessary action to correct any error in a timely fashion. This will be accomplished without further cost to you.
If you have made a mistake placing your order
Please contact us immediately via email to notify us of any mistake that you may have made while placing your order. If your order has not yet been processed, we will be happy to make corrections for you. If the correction leads to an increase (or decrease) in cost, then we will make that arrangement with you on a case-by-case basis. If your order has already been processed and/or shipped, please review the policies below.
What items can be returned or exchanged
Almost any item can be returned or exchanged, and must be in it's original unused/unworn condition. The exception is with completely customizable clothing, t-shirts with customer-chosen slogans or names, which cannot be returned or exchanged. All articles of clothing are custom made to order, in order to provide customers with a huge variety of style, size, color, and design combinations. The chance of reselling an identical combination is very low, making returned clothing problematic. Since your satisfaction is very important to us, we are willing to accept returns and exchanges with the restocking fees outlined below.
How (and how much) credit for returns will occur
Customized clothing cannot be returned or exchanged. Also, "mystery" apparel cannot be returned. All other clothing can be returned or exchanged with a 25% restocking fee. All other items (non-apparel) can be returned or exchanged with a 10% restocking fee. The customer is responsible for return shipping, and re-shipping (in the case of exhanges). Under no circumstances will the initial shipping cost be returned.
Return and exchange procedure
If you are looking to exchange an item from your order (that qualifies to be returned/exchanged), your "replacement" order would need to be placed on the site (like a normal order) so that it can start being compiled and shipped to you. You will be charged normally for this order and the shipping on it. You can do this immediately, if you wish to expedite your exchange, but the value of the returned items will still only be issued as a gift certificate once we receive the return, and the credit cannot be used toward prior orders. The item to be exchanged needs to be sent back to us, and it will be treated as a "return" (see below).
Returned items will be credited to you in the form of a ProudProducers.com electronic gift certificate within 7 days of our receipt of the returned package. This type of return can be done by the original purchaser, or a gift recipient if need be. The gift certificate will be delivered by e-mail to the person returning the item(s). The re-stocking fees outlined above and shipping charges will be deducted from the total amount before reimbursement. All returned items should be sent to:
1865 Canova St SE
Palm Bay, FL 32909
We cannot be held responsible for returns lost in transit, so please use delivery confirmation and/or insurance if you are concerned with the value of the package or its guaranteed delivery. Once your return has been processed, a gift credit will be issued, minus any applicable restocking fees.
UPDATE: Please be aware that the above physical/mailing address was updated on March 9, 2023. This is our new, permanent address. We do have access to the previously-listed address - so don't worry if you've already sent your return to that address.
Should you have other questions about these refund and exchange policies, please send us an email at firstname.lastname@example.org